New User Help?
When registering your account for the first time, enter your person number and PIN. If you do not have your person number or PIN, please call the Member Service Contact Center at 800-633-2848, Monday – Friday, 5 a.m. to 6 p.m. Pacific.
Forgot User ID?
If you have forgotten your User ID, call the Member Service Contact Center at 800-633-2848, Monday - Friday, 5 a.m. to 6 p.m. Pacific. A representative will be able to provide you with your User ID.
You may personalize your User ID within by clicking on the 'User Options' tab and then 'Change User ID'.
If you have forgotten your password or have locked yourself out, use our Password
Reset tool and we will email you a temporary password. You may also call the Member
Service Contact Center for further assistance.